We have a 15-day return policy, which means you have 15 days after receiving the item to request a refund.
To be eligible for a refund, your item must be in the same condition in which you received it, unworn or unused, with labels and in the original packaging. You also need an invoice or proof of purchase.
To begin the return, you must contact us by email: firstname.lastname@example.org .
If your refund is accepted, we will send you instructions on how and where to send the package. Items sent to us without a prior refund request will not be accepted.
In case you receive the wrong color or size of the model, LILU SHOES will deliver the desired item to the customer, within 5 working days after the returned item is delivered back to LILU SHOES. When we send the package outside Serbia, the deadline is 10-20 days.
When returning an item, LILU SHOES will not be liable for delivery costs, unless this is due to a manufacturing defect or damage. In this case, LILU SHOES assumes the delivery costs.
DAMAGES AND PROBLEMS
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the problem and correct it.
There are, of course, exceptions. Products made as personalized orders are non-refundable. Please contact us if you have any questions or concerns regarding a particular item. We advise you to more precisely determine the size of your personalized order in communication with us, and in that way mistakes will be minimized.
Unfortunately, when it comes to online sales, we cannot accept returns of items on sale or products purchased through vouchers.
LILU SHOES will not be liable for any errors or damage to the goods, caused by postal services or delivery.
As for the color of the product, we tried to make the color of the shoes as realistic as possible in all the photos.
In case you return the item, upon receipt of your package, you will be notified whether a refund has been approved or not. If approved, your funds will be automatically refunded to your original payment account. Please note that it may take some time for your bank or credit card company to process and announce your refund.