In accordance with the Consumer Protection Law (Official Gazette of the Republic of Serbia no. 62/2014), we inform you that you have the right to withdraw from the contract within 14 days from the date the goods were delivered to you, without stating a reason.
You can download the contract cancellation form HERE.
The statement needs to be printed, the missing details filled in, signed (and sealed for legal entities), and sent to the following address:
IDENTITY.PLUS COMPANY FOR PRODUCTION AND TRADE OF CLOTHING LTD BELGRADE (STARI GRAD)
Skender begova 3A
11000 Belgrade
You can contact us by email at sales@lilushoes.com or by calling +381 60 3262 653. Our operators will ask you for information about the items you wish to return and the order number, after which you will receive an email with detailed instructions on how to proceed, as well as a document, i.e. a statement.
- The consumer exercises the right to withdraw from a contract concluded at a distance, or outside business premises, by a declaration of withdrawal from the contract, if it is sent to the trader within 14 days from the day the goods came into the possession of the consumer, or of a third party designated by the consumer which is not the carrier.
- A notice of contract withdrawal takes legal effect from the day it is sent to the trader. After the expiration of the 14-day period from the day the customer sent the withdrawal, the product can no longer be returned.
- By withdrawing from the contract, you are released from all obligations, except for the obligation to pay the costs associated with sending the goods being returned due to withdrawal from the contract. Products must be unused, undamaged, and in their original packaging. The original invoice and the withdrawal form must be attached.
- Upon receipt of the product, it will be determined whether the product is functional and undamaged. The buyer is responsible for any malfunction or damage to the product that results from inadequate handling of the product, i.e. the buyer is solely responsible for any diminished value of the product that arises as a consequence of handling the goods in a way that is not adequate, or that exceeds what is necessary to ascertain its nature, characteristics, and functionality. If it is determined that a malfunction or damage to the product has occurred due to the buyer's fault, the refund will be refused and the product will be returned to the buyer at their expense.
- Article 33 of the Consumer Protection Act
- If a consumer exercises the right of withdrawal from the contract, the contract is considered not to have been concluded and the obligations prescribed by Articles 34 and 35 of this law arise.
- The trader is obliged to refund the amount paid by the consumer under the contract to the consumer without delay, and at the latest within 14 days of receiving the declaration of withdrawal, and after receiving the product. In the case of a contract for the sale of goods concluded off-premises or at a distance, the trader is obliged to refund the consumer the funds paid under the contract when they receive or take possession of the goods that they delivered to the consumer under the contract, or when they receive proof that the consumer has sent the goods to the trader, regardless of which of these actions the consumer took first.
