Confirmations

When we receive your order, we will send a confirmation to your email. This is why it is important that you enter the correct email address when ordering. We recommend that you save this email to facilitate any future contact you may have with customer service. The order confirmation (receipt) also serves as proof of purchase.

Payment

We accept payments via Visa, Master Card, Dina, and American Express credit cards. It is important to note that delivery is NOT included in the price. In the event that payment is not received after the submission of your order, LILU SHOES may automatically cancel your order and notify you.

Delivery

LILU SHOES will do its best to send you the desired model within an average time of 2 days, if you have chosen a model that we have in stock. For models that are specially ordered and made, the deadline is 7-10 working days. Plus, count the number of days required for transportation. It is the customer’s responsibility to provide an accurate and secure address to which the package can be delivered at any time.

* N.B. The dates listed are estimates only and your items may arrive sooner or later than expected.

We deliver LILU SHOES worldwide. Standard deliveries outside of Serbia are carried out in cooperation with the Post of Serbia and their partners in other countries around the world. The Post of Serbia shipping method includes a tracking number. Express deliveries are made in cooperation with FedEx. Shipments within Serbia are sent by the Bex courier service.

When we receive your order and payment, you will be notified when your order is dispatched. On this occasion, you will receive a tracking number for your order.

If there is a delay in delivery, you need to inform us immediately.

In that case, we will launch an investigation to find your shipment. If the product is found, it will be immediately redirected to the Customer’s address. If the shipment is not found and if it is determined by the delivery company that the package is lost, LILU SHOES will send you a replacement product at its own expense. If that product is no longer available, LILU SHOES will offer you another or a refund.

LILU SHOES does not take responsibility for extending delivery times due to the carrier, especially in cases of product loss or strikes.

LILU SHOES cannot be held responsible for unforeseen delivery delays that are beyond our control.

IMPORTANT

Please be aware that we ship from Serbia, which is not a member of the EU. The buyer is responsible for completing customs clearance and for paying any import duties and sales taxes. Please check with your local customs office in advance regarding your obligations when a package arrives from another country/Serbia.

Any refund to the Buyer shall not include import taxes and duties paid by the Buyer. It is the Buyer’s responsibility to comply with the applicable laws of the importing country in order to obtain a refund or exemption from such taxes and duties collected.