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Please read the information carefully before using the site.

Use of the Site implies that you agree to abide by the Terms, Privacy Policy and Online Terms of Sale when making a purchase. If you do not agree with any of the terms and conditions you must stop using the site.

This site is owned and operated by LILU SHOES, registered as a company

IDENTITY PLUS doo in Belgrade, Republic of Serbia.



Identity plus doo

Skeder Begova Street 3A

11000 Belgrade, Serbia

Phone / viber number: +381 60 32 62 653


We are currently producing LILU SHOES in sizes 36, 37, 38, 39, 40, 41 and 42.

There are also certain models that, due to technical reasons, we do not work in size 42.

LILU shoes are produced in small series.

Due to the limited series and collections, it is especially important to measure your feet accurately

and choose your LILU SHOES in the appropriate size. So please read our SIZE GUIDE size guide carefully. For some additional questions and concerns you can write to us at e-mail:


Do you want to order LILU SHOES in your size or a special color or skin type?

If you have such wishes and needs, send us an e-mail with a special request and we may be able to make a couple for you.

LILU SHOES, which we make to order, will be ready within a minimum of 10 working days from the date of purchase. Add to that the delivery time. If you can wait, we will be happy to make them for you.

If you want to know at any time what stage your order is in, just send us an e-mail, we will be happy to answer all your questions.

When a personalized order is ordered, it cannot be canceled. LILU SHOES that are made to special order cannot be returned or replaced with another pair.

LILU SHOES are handmade, our production is small.

Production employees have been working with us for a long time and have extensive experience.

We would like to draw your attention to the fact that LILU SHOES that you buy through our website may have extended production and transport times in the event of a worsening of the epidemiological situation due to the Corona virus.


When we receive your order, we will send a confirmation to your email. That is why it is important that you enter the correct e-mail address when ordering. We recommend that you save this email to facilitate any contact with customer service you may have in the future. Confirmation of the order (receipt) also serves as a guarantee of proof of purchase.


We accept payments via Visa, Master Card, Dina, American Express credit cards. It is important to know that delivery is NOT included in the price. In the event that payment is not received after the submission of your order, LILU SHOES may automatically cancel your order and notify you.


LILU SHOES will do its best to send you the desired model within an average time of 2 days, if you have chosen a model that we have in stock. For models that are specially ordered and made, the deadline is 7-10 working days. Plus count the number of days required for transportation. It is the customer’s responsibility to provide an accurate and secure address to which the package can be delivered at any time.

* Please note that the dates listed are estimates only and that your items may arrive sooner or later than expected.

We deliver LILU SHOES around the world. Standard deliveries outside Serbia are made in cooperation with the Post of Serbia and their partners in other countries in the world. The method of sending the Post of Serbia includes a tracking number. Fast deliveries are made in cooperation with

Fedex. Shipments in Serbia are sent by the Bex courier service.

When we receive your order and payment, you will be notified when your order is shipped. On this occasion, you will receive a tracking number for your order.

If there is a delay in delivery, you need to inform us immediately.

In that case, we will launch an investigation to find your shipment. If the product is found, it will be immediately redirected to the Customer’s address. If the shipment is not found

and if it is determined by the shipping company that the package is lost, LILU SHOES will send you a replacement product at its own expense. If that product is no longer available, LILU SHOES will offer you another or a refund.

LILU SHOES does not take responsibility for extending the delivery time due to the carrier, especially in case of product loss or strikes.

LILU SHOES cannot be held responsible for unforeseen delivery delays that are beyond our control.


It is important to know that we deliver from Serbia, which is not part of the EU, and it is the buyer’s responsibility to continue with the customs clearance procedure and be responsible for paying all import duties and sales taxes. Please check in advance with the local customs service what your obligations are when the package arrives from another country / Serbia /.

Any refund to the Buyer shall not include import taxes and duties paid by the Buyer. It is the Buyer’s responsibility to comply with the applicable laws of the importing country in order to obtain a refund or exemption from such taxes and taxes collected.