When collecting your parcel, please check your package in the presence of the courier. If there is any visible damage (torn parts and dents), you should not accept the package. In this case, please call us on the following telephone number: +381 60 3262 653 or send us an email with your details (first name, last name, phone number) to sales@lilushoes.com and state the reason why you refused to accept the package. We will inform you of further action as soon as possible.

If you receive a shipment and, after opening the box, find that the delivered goods do not correspond to what was ordered or that the details on the invoice are incorrect, please call us by phone no later than 24 hours from the moment of receiving the shipment at the following number: +381 60 3262 653, or send an email with your details (first name, last name, phone number) to sales@lilushoes.com Please describe your problem. We will inform you of the next steps as soon as possible.

If any non-conformities appear on the purchased product in terms of the Consumer Protection Act provisions, please proceed as defined by the Regulation on Consumer Complaints for Goods Purchased via the Online Shop (you can download the regulation). HEREalong with the Claim Request form (you can download the form HEREshould be sent to the address IDENTITY.PLUS COMPANY FOR PRODUCTION AND TRADE OF CLOTHING LTD BELGRADE (STARI GRAD) (with a note for the web shop), Skender begova 3A, 11000 Belgrade.